Last Updated On: 27-Jun-2025
Effective Date: 27-Jun-2025
This Refund and Returns Policy outlines the conditions under which refunds are issued for bookings made via https://connecthousedc.com, the official website of Connect House DC, located at 1834 Connecticut Ave NW, Washington, DC 20009, United States.
By making a reservation through our website, you agree to the terms of this policy.
You may cancel your reservation for a full refund if the cancellation is made at least 5 full days before the scheduled check-in time (3:00 PM local time).
To cancel and request a refund, please contact us at reservations@connecthousedc.com and include:
Your full name
Booking reference number
Reason for cancellation (optional)
Refunds will be issued to the original payment method within 7–10 business days of approval.
If you cancel less than 5 days before check-in, the following refund terms apply:
The first night is non-refundable
50% of the remaining nights will be refunded
If you choose to leave before your scheduled check-out date, 50% of the cost of the unused nights will be refunded.
If you do not show up for your booking and fail to notify us, no refund will be issued.
Modifications to booking dates are subject to availability. You may request a reschedule at least 5 days before your original check-in date. Price differences may apply depending on the new dates.
Refunds will not be issued for early departures caused by violations of our House Rules or Terms and Conditions, including (but not limited to):
Unauthorized guests
Smoking indoors
Property damage
Excessive noise or misconduct
We reserve the right to remove guests from the premises without refund if these rules are violated.
Please note that third-party payment processing fees (charged by Stripe or others) may not be refundable, depending on their policies.
If you have any questions about this policy or wish to request a refund, please contact:
Connect House DC
1834 Connecticut Ave NW
Washington, DC 20009
Email: reservations@connecthousedc.com
